Milton Keynes Marketing – Returns & Refunds Policy
Last updated: October 2025
Thank you for choosing Milton Keynes Marketing Ltd. We are a UK-based digital marketing agency providing digital goods and advertising services, including (but not limited to) SEO packages, PPC management, AI automation systems, digital downloads, and creative marketing materials.
Because our products and services are digital in nature and delivered electronically, our returns and refund policy differs from that of physical goods.
1. Digital Goods and Downloads
All sales of digital products (including software, calculators, templates, guides, video content, AI automation workflows, or downloadable materials) are final once the order has been processed and access has been granted.
However, we understand that issues can arise. Refunds may be considered under the following exceptional circumstances:
- The digital file or product was never received due to a technical issue on our end.
- The product is defective or corrupted, and we are unable to provide a functioning replacement within a reasonable timeframe.
- You were charged in error or made a duplicate purchase.
To request a refund under these conditions, please contact us within 14 days of purchase at:
📧 **@*******************ng.uk
2. Advertising and Marketing Services
For ongoing marketing or service-based contracts (e.g. SEO, PPC, AI Automation, or Social Media Management), returns are not applicable once work has commenced.
However, you may be entitled to a partial refund or service credit if:
- The campaign or service has not yet started; or
- There has been a clear billing or administrative error.
Each case is reviewed individually to ensure fairness.
If you have concerns about performance or deliverables, please contact your account manager or email **@*******************ng.uk within 7 days of receiving your report or invoice.
3. Subscription Products and Renewals
If you have purchased a monthly or annual subscription to one of our digital tools or marketing automation products:
- You can cancel at any time prior to your next billing date.
- Refunds for partially used subscription periods are not typically issued, but may be reviewed on a case-by-case basis in line with UK consumer law.
Cancellations can be made via your account portal or by emailing **@*******************ng.uk.
4. Exceptions
Refunds will not be issued in the following cases:
- Change of mind after access has been granted or services have commenced.
- Failure to implement or utilise the digital materials provided.
- Results-based dissatisfaction (e.g. lower advertising performance or SEO outcomes), since results depend on multiple external factors.
5. How to Request a Refund
To submit a refund request, please include:
- Your full name and order number
- The email address used for purchase
- A brief description of the issue
Send all requests to:
📧 **@*******************ng.uk
We aim to respond within 3 working days and will process any approved refund to your original payment method within 7–10 working days.
6. Contact Us
Milton Keynes Marketing Ltd
Milton Keynes, Buckinghamshire, United Kingdom
🌐 https://miltonkeynesmarketing.uk
📧 **@*******************ng.uk
Note:
This policy complies with the UK Consumer Contracts Regulations 2013 and Google Merchant Centre’s Digital Goods and Services Policies.