Milton Keynes Marketing – Returns & Refunds Policy
Last updated: October 2025
Thank you for choosing Milton Keynes Marketing Ltd. We are a UK-based digital marketing agency providing digital goods and advertising services, including (but not limited to) SEO packages, PPC management, AI automation systems, digital downloads, and creative marketing materials.
Because our products and services are digital in nature and delivered electronically, our returns and refund policy differs from that of physical goods.
1. Digital Goods and Downloads
All sales of digital products (including software, calculators, templates, guides, video content, AI automation workflows, or downloadable materials) are final once the order has been processed and access has been granted.
However, we understand that issues can arise. Refunds may be considered under the following exceptional circumstances:
- The digital file or product was never received due to a technical issue on our end.
- The product is defective or corrupted, and we are unable to provide a functioning replacement within a reasonable timeframe.
- You were charged in error or made a duplicate purchase.
To request a refund under these conditions, please contact us within 14 days of purchase at:
📧 **@*******************ng.uk
2. Advertising and Marketing Services
For ongoing marketing or service-based contracts (e.g. SEO, PPC, AI Automation, or Social Media Management), returns are not applicable once work has commenced.
However, you may be entitled to a partial refund or service credit if:
- The campaign or service has not yet started; or
- There has been a clear billing or administrative error.
Each case is reviewed individually to ensure fairness.
If you have concerns about performance or deliverables, please contact your account manager or email **@*******************ng.uk within 7 days of receiving your report or invoice.
3. Subscription Products and Renewals
If you have purchased a monthly or annual subscription to one of our digital tools or marketing automation products:
- You can cancel at any time prior to your next billing date.
- Refunds for partially used subscription periods are not typically issued, but may be reviewed on a case-by-case basis in line with UK consumer law.
Cancellations can be made via your account portal or by emailing **@*******************ng.uk.
4. Exceptions
Refunds will not be issued in the following cases:
- Change of mind after access has been granted or services have commenced.
- Failure to implement or utilise the digital materials provided.
- Results-based dissatisfaction (e.g. lower advertising performance or SEO outcomes), since results depend on multiple external factors.
5. How to Request a Refund
To submit a refund request, please include:
- Your full name and order number
- The email address used for purchase
- A brief description of the issue
Send all requests to:
📧 **@*******************ng.uk
We aim to respond within 3 working days and will process any approved refund to your original payment method within 7–10 working days.
6. Contact Us
Milton Keynes Marketing Ltd
Milton Keynes, Buckinghamshire, United Kingdom
🌐 https://miltonkeynesmarketing.uk
📧 **@*******************ng.uk
Note:
This policy complies with the UK Consumer Contracts Regulations 2013 and Google Merchant Centre’s Digital Goods and Services Policies.
Frequently Asked Questions
Which of your services are eligible for a refund?
Refunds apply to prepaid digital products and unused retainers as set out in our terms, while ongoing management fees and bespoke work are assessed case-by-case.
I’m a small business in Milton Keynes — how do I know if you’re the right agency for us?
We work with local, regional and national UK businesses and assess suitability during an initial consultation that reviews your goals, budget and current digital presence.
Can I cancel a PPC or SEO campaign and get a refund if I’m not happy with results?
Campaign cancellations are accepted with notice per contract, and refunds are evaluated based on work completed and any non-recoverable costs rather than campaign performance.
How long do refunds take to process once approved?
Once approved, refunds are processed within 14 working days to the original payment method unless another arrangement is agreed.
Are digital downloads and AI automation templates refundable after download?
Downloaded assets and AI templates are generally non-refundable once delivered, except where there is an unresolved technical fault we cannot rectify.
Will I be charged for work already completed if I terminate a project early?
Yes — you will be invoiced for completed work and any agreed third-party costs up to termination, with refunds for prepaid unused services where applicable.
How do you decide whether a refund request is valid?
We assess refund requests against the contract terms, evidence of delivery, time recorded, and any attempts made to remedy the issue before approval.
Do you offer a trial or short-term contract for new clients wanting to test your services?
We offer pilot projects and limited-scope engagements for UK clients to evaluate fit, with clear cancellation and refund terms set out in the proposal.
How transparent are your invoices and can I see a breakdown before requesting a refund?
We provide itemised invoices and regular reports so clients can review billed work and raise queries or refund requests with full visibility of deliverables.
If I purchase an SEO package and don’t see ranking improvements, can I get my money back?
Refunds are not based solely on ranking changes and are considered in light of the contract scope, delivered activities and objective evidence of work completed.